31st March 2022
At TerraBlu we place great importance on the feedback we receive from our valued clients and their families. It is vital to continually assess and improve our service levels wherever we can, so we asked our clients what they think of TerraBlu’s service. Read on to see what they said about our home care services!
All our 36 respondents said they were happy with the level of service we provide.
We were delighted with the positive results of our latest survey, undertaken at the beginning of 2022, and are already focussed on the minor improvements suggested.
When we asked some of the clients who use our homecare services near Tunbridge Wells and Tonbridge what TerraBlu should be most proud of, we were overwhelmed by the response. One client remarked:
“The warmth and professionalism particularly of your carers. The care I experienced was kind, sympathetic and good humoured – an excellent start to what might be a challenging day.”
We pride ourselves on being a vital support for our clients, but also, a friendly face and a welcome visitor into their homes. This is what makes our domiciliary care work rewarding, fulfilling and purposeful, and the whole TerraBlu team are always so grateful for feedback like this.
Personal service, professional care
All our clients felt that the TerraBlu team know them individually and have a good understanding of their personal medical needs and care routines. This support and attention to detail and longstanding, dedicated staff results in a high level of service with a personal, human touch.
“TerraBlu have really helped put our minds at rest with their help in caring for the needs of my husband’s great aunt. She’s managing longer in her home because of the support given her by Terra Blu,” commented one client.
“Your staff seem secure in their roles and well supported, which hasn't always been the case with other care companies. They have made such a difference to me. Thank you,” added another.
We’re thrilled that our clients agree that we deliver a high standard of care, and consider us an excellent, local, independent care provider.
Value for money and caring staff
Seven out of 10 respondents said that Terrablu were ‘Above Average’ or ‘Exceptional’ value for money. Of those who didn’t agree, some said they couldn’t comment as they had no point of reference.
100% of respondents said we were prompt, friendly and flexible when it came to adding or amending visits. We pride ourselves in being a welcome point of contact for our clients and work hard to accommodate their needs and answer any questions they may have promptly and professionally, but with a friendly, familiar manner, that our clients value greatly.
6% did state that there was room for improvement with regards to staff changes and cancelled calls. This is a problem which arose during the pandemic, and one which continues with the industry-wide shortage of carers. However, we endeavour to maintain consistency wherever possible, and we are wholly committed to recruiting more staff to minimise disruption to our clients.
More than just a company, we are a community
With the lifting of restrictions and booster jabs rolled out, we are looking forward to reinstating our social trips. In the survey there was a good reaction to various activity options we suggested, such as fish and chips by the sea and a spot of light exercise. We look forward to having some fun days out with our lovely clients very soon!
We love to hear back from our clients and their families on how our domiciliary care service positively impacts their lives and allows them to live independently for longer. By maintaining the highest standard of care and employing only the most dedicated carers, we hope to be of service to our clients for many years to come! Get in touch if you wish to discuss how we can help you or your family member with their care needs.