26th April 2022
Every day, our TerraBlu team of carers astonish us with their kindness and willingness to go above and beyond for our clients. A client and carer story that particularly touched our hearts this week was how the lovely Amanda encouraged her client Mary to go to a vital hospital appointment which she had been putting off for months due to her anxiety around hospitals.
Long-term TerraBlu client, Mary, who sadly has no remaining family, has had her quality of life severely depleted by cataracts. Her main carer, Amanda, spent months reassuring Mary so she would have the confidence to attend vital appointments, while TerraBlu’s Deputy Care Manager, Netta, liaised with health professionals to sort the essential paperwork to get Mary access to the necessary medical expertise.
Unfortunately, when Mary finally felt brave enough to agree to an appointment, all did not run to plan. Transport delays led to lengthy waits, which increased Mary’s anxiety, so Amanda stayed with her for nearly twelve hours to encourage her to go through with the appointments and ensure she got home safe and sound. Mary will be back at the hospital this week for her cataract operation, a procedure set to change her life after years of living partially sighted.
Mary has been a client of TerraBlu for four years. She lives in Five Oak Green and had a happy, thirty-year marriage until her beloved husband, Tony, passed away in 2015. With this bereavement, her health deteriorated, and Mary began to suffer from anxiety and increasing mobility issues, for which she required extra help. The TerraBlu team visits Mary four times a day to support her and allow her to stay in her own home. As well as her daily visits, she also has a direct line to Netta, who lives nearby and is happy to assist when Mary feels worried or anxious.
The high level of emotional and physical support which TerraBlu provide for Mary is exceptional for most domiciliary care providers, but not for us. This is a perfect example of how TerraBlu provide so much more than multiple home visits a day. We are proud to provide a support network and act as client’s advocates to ensure their mental health and physical wellness are properly supported, enabling them to live their best, independent life.
We can’t wait to see the results of Mary’s operation and how it will improve her day-to-day life. We know she’s delighted at the prospect of finally being able to watch her favourite sports on TV again!
If you’d like to know more about our care services, or are considering a rewarding career in care, please feel free to get in touch or give us a call on 01892 529429